PRESS RELEASE

What is ASIAN MASSAGE HOME SERVICE AND SPA etiquette?
It is giving each and every client 100% of total attention, showing them that you honestly care and perform spa services that truly benefit them. Considering the spa experience, the staff should know to: *give a warm greeting * explain the service and procedure * use the proper utensils and personalized products during the service * adhere to required draping techniques * close with questions, answers and home routine recommendations * assist with coats and clothing * send a thank you note.

Complete ambiance
It conveys and requires complete ambiance with stellar guest service. Here is an example: candles, essence of lavender diffused in order to add to the tranquil atmosphere. Guests are escorted to their locker rooms and enveloped by the staff in luscious robes. Water and juices are served in crystal glasses.

What is client etiquette?
As a spa guest you are expected to:
• Arrive on time or early for your appointment, to enjoy the facility.
• Generally, undress completely for body services, your therapist will keep your body draped in dry services and only expose area to be worked upon, however in wet services such as body scrubs, body wraps and hydrotherapies you will not be draped in order to reap maximum benefits. (Swimsuits are optional in some of these services).
• Allow the therapist to perform a service as reserved and timed.
• Give the therapist feedback as to your comfort and special troubled areas.
• Relax ?that's generally why you are in the spa.
• Enjoy, benefit and allow others to "do for you".
• Know that you are in a professional spa therapy operations and do not expect anything other than therapeutic or spa services.
• Know that you may be silent or quietly talkative.
• Do not bring children and leave them unattended, this is very disruptive to other spa goers and unsafe for children.
• Know if gratuities are included or not and be prepared according to your experience and desire to tip or not.
• Relax, yet respect that the room must be prepared and used for the next client; so know that you must vacate treatment room upon completion of service within a reasonable amount of time.
• Give honest feedback to the therapist, owner, receptionist, etc., as operation personnel cares to know if your spa experiences was as expected.

Tipping
• As in all services-related businesses it is common practice to tip the person who has done a good job to the satisfaction of the customer. Spas usually provide an envelope at the front desk when checking out for you to place the gratuity into it with the therapist's name. You do not have to carry money around with you and worry about this while enjoying the spa facilities. Note: Some spas will include tips in their package prices ... this is common practice at Destination Spas that offer complete spa packages. Be sure to read the fine print.
Unacceptable behavior
What client behavior would be considered bad manners? When should a guest be removed from the spa?
• Lewd behavior
• Inebriated
• Demeaning and abusive behavior toward receptionists or therapists.
• Guest insisting upon services without an appointment when spa is fully booked.
Such behavior does not conform to spa etiquette, but even with such behavior it is important to first fix the person and then the problem. This is a service industry and as such, the motto remains, "customer first." In the above situations, advocate addressing the situation with respect and an agreeable outcome. Remember, its not the one client that needs to be "managed" that is lost, it is the 10 others that they complain to about their experience that are then lost too. Word of mouth is powerful.
Offensive staff conduct
What about staff etiquette? What in the professional opinion is a probationary or firing offense within a spa regarding spa etiquette?
• Blatant discrimination such as refusing to give a service to a guest because someone is physically challenged or overweight, or because of medical history listed on client card.
• Switching guests from one therapist's docket to another because the therapist doesn't want that particular guest for whatever reason or does want them (often because they know that the guest is a big tipper).
• Saying the spa is booked because a therapist wants to go home early!
• Pointing out to a guest that gratuities are not included or simply asking for a tip.
• Poor personal hygiene-unkempt appearance, body odor, poor dental care, etc.
• Personalizing services so that they do not conform to established spa standards and, as a result, causes dissension among guests.
• Discussions or comments about employment, staff and spa operation that are negative (either with guests or co-workers)
• Continued overuse of product and supplies thus differing guest services as well as drastically affecting bottom line expenses to revenues on behalf of the spa.
The spa operator, director or owner will learn of these things from witnesses, guest complaints or co-workers' reports. Just as one is schooled in proper table manners, constant training and emphasizing protocol from a spa service point of view is vital to the success of the day spa industry.
Clients' education
How do you accomplish this on behalf of staff and guests? Guests must be educated as to how they may benefit from their spa experience and what to expect. This can be done either with literature or over the telephone as they make their appointment. Suggestion: always (gently) inquire as to whether or not this is their first spa appointment and if so, would they like to receive a "guest journey journal" or information about services prior to arrival.



Massage Therapy
To receive maximum benefit and relaxation from a massage ?/i>
• Arrive a few minutes early. Prior to your massage you will receive a robe to change into. Most people prefer to remove all clothing and jewelry. During your massage, your therapist keeps your entire body draped and only undrapes that portion that is being massaged. If you feel more comfortable leaving your undergarments on, that's fine too.
• Once you are with your therapist you will be asked certain questions, such as whether there is anything you like to convey he/she should be aware of. Feel free to express your needs so as to receive specific attention to tense or trouble spots. Your therapist will ask you a few questions to ascertain the most optimum treatment for your sessions.
• Relax, this is your time and time for your body (and your mind) to release the worries and stresses of the day. Deep breathing and closing of your eyes will assist in your complete relaxation.
• Let your therapist know if you are comfortable or uncomfortable, too warm or too cold or if the massage pressure is too light or too intense.
• Trust your massage therapist to move your limbs in whatever position is necessary for and during the massage.
• Enjoy the massage and know that you are doing something very good for your body and your mind. You deserve this healthy interlude.
What can it do for you? How often should you have a massage?
Massage therapy increases circulation, thus is nourishing to the entire body. Massage also promotes the release of by-products such as lactic acid, which is one of the causes of stiff and sore muscles. We recommend one-four times weekly massage for health maintenance and to counteract the effects of daily stress.

Asian Massage Home Service Spa: Opening Its Doors for Noble Partnership
By APPLE LOPEZ

THINKING of a good business to venture in? Feeling tired of browsing over franchise magazines and attending business seminars just to make sure you’ll not be flushing down your hard-earned money to the toilet because of some lousy business ideas? Then why not try partnering with Asian Massage Home Service Spa and watch your moolah grow bigger and bigger each day?

Barely a year in the business, Asian Massage has already established itself as a premier and well-trusted brand in home massage service and spa business in terms of quality of service and reliability. Through the management’s and its masseurs joint efforts, Asian Massage has gained quite a number of recognitions from different consumer award-giving bodies such as the Star Brands Awards, the National Shopper’s Awards, and the International Management Excellence Award, which only shows that Asian Massage has indeed proven its worth and created its niche in the home massage service industry.

This and its illustrious service distinction are what Asian Massage are proud of—and perhaps, it’s also a great factor to consider why having a franchise of Asian Massage is indeed a brilliant option if your thinking of starting your own business. The massage company, operated by the gorgeous Melissa Ilagan, assures its business partners the kind of business opportunities like no other. Asian Massage aims to veer away from the usual food business franchise that most companies are offering today.

“We want something for a change in the usual franchise business,” says Melissa Ilagan. “We want that our franchisees would also experience the kind of fuss-free and easy money-earning industry that Asian Massage is experiencing. Instead of competing against all the other spa services in the metro today, we decided to give ours a more personal and private feel.”

Asian Massage perfectly understands that because of the growing demands in the corporate world today, people tend to just stay n the house and relax when they have no work in the office. “Instead of irritating themselves in the hubhub of the metro traffic just to have a massage, they could just stay in the comforts of their own houses and wait for our masseurs to get there and give the their much needed pampering,” adds Melissa.

Already stirred about it? Why not try calling Asian Massage’s office to get to know more of their franchising pros. Rest assured that your I’ve-saved-it-since-I-was-19-money will not be put down to waste.

Aside from their home massage service, Asian Massage is also a proud distributor of a well-known skin whitening in the country—the Kyusoku Bihaku Whitening Pill. This whitening pill, manufactured in Japan approved by the Bureau of Foods and Drugs, has the perfect mixture of 500 grams glutathione and 500 grams Vitamin C to give the skin the freshness and sin whitening effect that it needs.

For inquiries, call Asian Massage at 7582589 or 7285263 and look for Trix Padua